Help & Support
Start here to learn how to enter Bondera, stay connected, and get support when something goes wrong.
AUTHORIZE
Open Bondera in Pi Browser and authorize with your Pi account.
CONNECT
Complete your profile, explore the network and connect with trusted members.
COLLABORATE
Communicate through end-to-end encrypted chat and complete collaboration as agreed.
SIGN-IN & AUTHORIZATION
How do I sign in on mobile?
Open Bondera in Pi Browser, tap “CONNECT TO PI NETWORK”, and confirm on the official authorization page.
How do I sign in on desktop?
Open the same page on desktop and select “CONNECT TO PI NETWORK”, then scan the QR code with Pi Browser on your phone and confirm there. Desktop never receives direct account access.
Authorization finished but I am still here
Wait a few seconds; if you are still on the same page, return to the home page and try again. Make sure Pi Browser is up to date and your network is stable. If the previous authorization was cancelled, simply sign in again.
Is the sign-in authorization safe?
Authorization is completed through Pi Network's official flow. We never ask for your passphrase, private keys or wallet credentials.
CHAT & CONNECTION
Are my messages encrypted?
Yes. Conversations are end-to-end encrypted on-device; our servers relay ciphertext only and never hold plaintext.
I am not receiving messages
Check that both sides have a stable connection, return to the conversation list and open the chat again. If it still does not sync, try again later.
Will history remain after switching devices?
Historical ciphertext may still exist, but decryption depends on keys held on your device; switching devices may make some history unrecoverable.
NETWORK & DISPLAY
What is the difference between Testnet and Mainnet?
The sign-in page shows the current network. Testnet is used for testing and validation and does not represent mainnet assets or final state; Mainnet is the production network.
The page looks wrong
Refresh the page and confirm Pi Browser is up to date. You can also switch the theme in Settings or reopen the page and try again.
How do I switch languages?
Use the CN / EN switch in the sign-in page footer or in this page's top bar.
FEEDBACK & SUPPORT
What makes a useful report?
Include the time, the page, the steps you took and a screenshot, along with the result you expected and what actually happened.
How do I submit feedback now?
Email us at [email protected]. Tapping “SEND EMAIL” below opens your device's mail app with the basic diagnostics already filled in.
Need more help?
Email is currently our only support channel. The button below opens your device's mail app with the basics filled in; attach the copied diagnostics so we can locate the issue faster.